Delete your Finantr account

Delete it in the app

1. Open the Finantr app and sign in.
2. Open Account.
3. Tap Privacy and language, then Delete account. (In app version 1.0, Delete account is in the Tools section of Account.)
4. Read the explanation, type DELETE and tap Delete my account.
5. Confirm it is you with a sign-in code or your passkey.

Or in the web app

Sign in at finantr.com/app, open Settings and choose Delete account. The web app asks for a code from your two-step verification before it deletes anything.

Or ask us by email

If you cannot use the app, email privacy@finantr.com from the email address you registered with, and ask us to delete your account. We reply within 30 days, as our privacy policy says. Please do not include your password or National Insurance number in the email.

What happens straight away

• You are signed out and the account can no longer be used to sign in.
• Your bank connection is ended with TrueLayer, our Open Banking provider, and the stored bank access is removed.
• Your HMRC connection is revoked or forgotten, so Finantr can no longer act on your HMRC account.
• If you pay for Finantr through our website, that subscription is cancelled. If we cannot cancel it, we stop and tell you, and your account is not deleted.
• Push notification devices, your calendar feed link and any accountant access are switched off.

App Store and Google Play subscriptions

If you subscribed through the App Store or Google Play, deleting your Finantr account does not cancel that subscription. Only you can cancel it, in your Apple ID subscriptions or in Google Play under Payments and subscriptions. Cancel it there so you are not charged again.

What is erased, and when

We hold your data for 30 days after you ask, then erase it permanently. It cannot be recovered after that. Nothing is erased by hand: a daily job removes every account that is past the 30 days.

Erased after the 30 days:

• Your profile, including your name and email address, and your National Insurance number.
• Your bank connections, balances and transactions, and how each transaction was sorted.
• Your tax estimates and quarterly obligations.
• Income statements, invoices and landlord documents, and your consent records.
• Our log of your HMRC requests and our audit log of your account.
• Your sign-in sessions and security factors.

What we keep for 6 years

We keep the records of what you sent to HMRC, and billing records, for 6 years, as the law requires:

• For each quarterly update and final declaration sent to HMRC: the tax year and period, the figures as sent, HMRC's reference and when it was sent. These are deleted 6 years after the end of the tax year they cover.
• For a subscription paid on our website: the plan, its dates and status, and the payments Revolut told us about, with their references. These are deleted 6 years after the payment.

These records do not include your name, email address or National Insurance number. They keep your old account number and a keyed hash of your National Insurance number (pseudonymised: it can only be matched using a secret key we hold), so we can find them if the law asks us to.

Anything you have already sent to HMRC also stays with HMRC, and deleting your Finantr account does not change what HMRC holds. HMRC expects you to keep your own business records, so download your records (Transactions, then Export) before you delete your account. We do not keep your transactions for you afterwards.

More information

Our privacy policy explains what data we hold and your other rights. For help with anything else, see support.